Real-Time Feedback Loops: Closing the Gap Between Users and Development

Why User Feedback Matters

The best products are built with users, not for them. But collecting and managing user feedback is challenging. Traditional methods like email support or scattered spreadsheets lead to:

• Duplicate requests that clutter your backlog
• No visibility into which features users actually want
• Users feeling ignored when their feedback disappears into a black hole

ChangeDog solves these problems with a built-in feedback system that's integrated directly into your changelog workflow.

How It Works

1. Users Submit Feedback via the Widget

The ChangeDog widget has a "Feedback" tab where users can submit bug reports, feature requests, improvements, or questions. They can categorize their feedback and include screenshots.

2. AI Duplicate Detection

When a new feedback item is submitted, ChangeDog uses GPT-4 to compare it against existing items. If it's similar to something already in your backlog, the AI flags it as a potential duplicate. This keeps your feedback board clean and helps you identify high-demand features.

3. Community Voting

Users can upvote or downvote feedback items. This democratic approach lets you prioritize work based on what your community actually wants, not just what's loudest.

4. Status Workflow

Your team can manage feedback through a clear workflow:

• Open: Newly submitted feedback
• Planned: Accepted and added to your roadmap
• In Progress: Currently being worked on
• Shipped: Feature launched or bug fixed
• Archived: Not pursuing at this time

Real-Time Updates with Pusher

ChangeDog uses WebSockets (via Pusher) to deliver real-time updates. When a feedback item's status changes or someone votes, the widget updates instantly without requiring a page refresh. This creates a more engaging experience for your users.

Closing the Loop

When you mark a feedback item as "Shipped", ChangeDog automatically:

• Links the item to the relevant changelog entry
• Notifies all users who voted on it via email
• Shows an in-app toast notification

This closes the feedback loop and shows users that their input directly influences your product. It's a powerful way to build loyalty and trust.

Try It Yourself

The feedback system is available on all ChangeDog plans, including the free tier. Enable it in your project settings and start collecting user input today.